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People Skills: 2 Minutes Summary

1 SENTENCE SUMMARY: This book offers practical advice on how to develop strong communication and interpersonal skills that can help us build meaningful relationships with others.

“The best way to influence people and build relationships is to listen with empathy and then speak with clarity and candor.” – Robert Bolton

Quick Info

People Skills by Robert Bolton Cover
People Skills by Robert Bolton
Category: Communication Skills
Publish Date: 1986-06-06
# Pages: 300
ISBN: 9780671622480

Where to Get It:
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People Skills by Robert Bolton is a comprehensive guide to understanding and mastering the interpersonal relationships that shape our lives.

In this book, Bolton provides readers with useful skills and techniques to help them build better relationships with their family, friends, and colleagues.

He explores the fundamentals of communication, listening, and problem-solving, and explains how to apply these skills in a variety of situations.

Through real-life examples and practical applications, Bolton offers insights into how to develop trust, respect, and understanding in our relationships.

With this book, readers will be well-equipped to navigate the complexities of human interaction and improve their relationships with those around them.

4 Key Lessons from People Skills by Robert Bolton

1. Listen to Understand

Learning to actively listen to other people and to truly understand their message is a fundamental skill for successful communication and relationships.

Active listening involves paying attention to the words and non-verbal cues the other person is conveying, as well as responding in a thoughtful and appropriate way.

Doing so will help you to better understand the other person’s point of view, feelings, and needs, and will enable you to build stronger relationships by creating a mutual understanding.

2. Communicate Clearly

Being able to communicate effectively is essential for successful relationships.

This involves being able to clearly express your thoughts and feelings, as well as being able to understand the message the other person is conveying.

In order to do this, it is important to be concise, to ask meaningful questions, and to use appropriate body language.

Doing so will help to ensure that both parties are on the same page and have a shared understanding of the topic at hand.

3. Respect Differences

A key part of successful people skills is being able to recognize, understand, and respect the differences between people.

This includes differences in opinions, beliefs, backgrounds, and other aspects of a person’s identity.

It is important to remember that just because someone has a different viewpoint than yours, it does not make it wrong.

By respecting those differences, you will be able to foster a sense of mutual respect and understanding.

4. Be Flexible

People skills also involve being able to adapt to different situations and to be open to new perspectives.

Being flexible and open-minded will enable you to build strong relationships with people from all walks of life.

Additionally, it will allow you to respond to different situations in an appropriate manner and to come up with creative solutions to difficult problems.

Who Should Read It

This book should be read by anyone who wants to improve their interpersonal skills and communication techniques, such as managers, human resources professionals, teachers, counselors, salespeople, customer service representatives, and anyone in a leadership position.

Where to Get It

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About Robert Bolton

Author Robert Bolton Robert Bolton is an experienced psychotherapist, management consultant, and lecturer on communication skills.

He has been teaching leadership and communication skills for over 25 years.

He has helped many people to improve their communication skills and to be more successful in their relationships.

He is the author of numerous books, including People Skills, which is a comprehensive guide to successful communication that covers topics such as building relationships, active listening, and assertiveness.

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