1 SENTENCE SUMMARY: By creating authentic, empathetic conversations, Judith E. Glaser’s “Conversational Intelligence” reveals how to build trust, influence, and relationships within any organization.
“As we become more aware, more conscious, and more curious about our conversations, the future of our relationships and our organizations will be determined by our ability to engage in Conversational Intelligence.”
Quick Info
Category: Communication Skills
Publish Date: 2016-04-28
# Pages: 232
ISBN: 1629561436
Where to Get It:
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Table of Contents
Overview
Conversational Intelligence by Judith E. Glaser is an insightful and thought-provoking book that explores the power of conversations in the workplace and how they can be used to foster collaboration, trust, and understanding.
Through her research and experience, Glaser reveals how conversations can be used to create and strengthen relationships, build successful teams, and achieve organizational objectives.
She explains how to recognize the patterns of conversation and how to use them to create a positive environment for communication.
Glaser also provides practical advice for improving conversations to ensure success in business and personal relationships.
Her insights and advice are invaluable for anyone looking to get the most out of their conversations.
4 Key Lessons from Conversational Intelligence by Judith E. Glaser
1. Understand the Power of Conversation
Conversations are powerful tools that can be used to create trust and understanding, build relationships, and make decisions.
By understanding the power of conversation, we can use it to our advantage to foster collaboration and create innovative solutions to difficult problems.
2. Learn the Dynamics of Conversation
Every conversation has its own unique dynamics.
By understanding the dynamics of conversation, we can use them to our advantage to create a productive conversation that gets results.
This includes learning to use active listening, effective questioning, and assertive communication.
3. Recognize the Impact of Unspoken Messages
Unspoken messages, such as body language and tone of voice, can have a huge impact on the outcome of a conversation.
Recognizing these unspoken messages can help us understand others and communicate more effectively.
4. Develop Empathy
Empathy is the ability to understand and appreciate the feelings of another.
Developing empathy can help us build stronger relationships, resolve conflicts, and create a safe space for open dialogue.
It also helps us create a deeper understanding of the other person and their perspective, allowing us to come to better solutions.
Who Should Read It
People who are in leadership roles, especially those managing teams, should read Conversational Intelligence by Judith E. Glaser.
The book provides valuable insights into conversational dynamics and how to use them to build trust and foster collaboration.
It is a must-read for any leader who wants to improve their communication skills and better connect with their team.
Where to Get It
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About Judith E. Glaser
Judith E. Glaser is an internationally renowned keynote speaker, executive coach, and organizational culture consultant.
She is the author of four books, including Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results.
Judith’s work focuses on helping business leaders create cultures of trust, innovation, and collaboration.
She has worked with hundreds of organizations, including Microsoft, IBM, Deloitte, and KPMG.
She is also the founder of Benchmark Communications, Inc., an organization that provides training and consulting services to companies around the world.
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Over to You
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